lotto prizes Privacy Policy — Your Data, Handled with Care

When you create an account on lotto prizes, we collect the details you enter into the registration form: your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred payment method details — such as your GCash number or bank account information — when you make your first deposit or withdrawal in Philippine pesos. During identity verification, you may be asked to upload a government-issued ID such as a Philippine passport, SSS card, or driver's licence, along with a selfie for liveness confirmation. All documents you submit are stored in encrypted form and are only accessed by authorised compliance staff when required. If you contact our support team by email, the content of those messages is also retained so we can track and resolve your issue accurately.

Each time you visit or use the lotto prizes platform, our servers automatically log certain technical information about your session. This includes your IP address, device type, operating system, browser version, and the pages or game screens you navigate to during your visit. We also record timestamps for login events, bet placements, deposit and withdrawal requests, and session durations, which helps us detect unusual account activity and protect you from unauthorised access. Cookies and similar tracking technologies are used to keep you logged in between sessions, remember your language and display preferences, and measure how different parts of the platform are being used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use any third-party advertising trackers or behavioural profiling tools on the platform.

lotto prizes does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, including payment processors that handle your PHP deposits and withdrawals, identity verification partners who confirm your age and identity, and cloud infrastructure providers who store platform data securely. Each of these partners is bound by a data processing agreement that restricts them from using your information for any purpose beyond the specific service they provide to us. We may also disclose your data to Philippine regulatory authorities or law enforcement agencies if we are legally required to do so, or if we have a good-faith belief that disclosure is necessary to prevent fraud, protect player safety, or comply with a valid legal process. In the event that lotto prizes undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified in advance of any such change.

We retain your account information and transaction records for as long as your account remains active and for a minimum of five years after account closure, in line with standard financial record-keeping obligations applicable to gaming platforms operating in the Philippines. Identity verification documents are retained for the same minimum period to support any future regulatory audit or dispute resolution process. If you request account deletion, we will remove your marketing preferences and non-essential profile data promptly, but core transaction and identity records will be retained for the legally required period before being securely destroyed. Automated session logs and technical data are typically purged on a rolling 12-month cycle unless they are linked to an active investigation or support case. You may request a summary of what data we currently hold about you at any time by emailing [email protected] with your registered account details.

As a player based in the Philippines, you have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or out of date, and to ask us to delete data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, such as the use of your data for profiling or direct marketing, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing. To exercise any of these rights, send a written request to [email protected] from your registered email address, clearly stating which right you wish to exercise and providing enough detail for us to locate your account. We will acknowledge your request within three business days and aim to fulfil it within 30 days, or notify you if a longer period is required due to the complexity of the request. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant Philippine data protection authority.

If you opt in to marketing communications during registration or through your account settings, lotto prizes may send you promotional emails or SMS messages about new games, upcoming sports betting markets, bonus offers, and platform updates. You can unsubscribe from marketing messages at any time by clicking the unsubscribe link in any email we send, by adjusting your notification preferences in your account dashboard, or by emailing [email protected] with an unsubscribe request. Opting out of marketing will not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of your marketing preferences because they are necessary for the operation of your account. We do not send marketing messages to players who are currently under a self-exclusion period. All marketing content sent by lotto prizes will clearly identify the sender and will not use misleading subject lines or deceptive preview text.

lotto prizes may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via their registered email address at least seven days before the updated policy takes effect, and we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact [email protected] to request account closure before the new policy takes effect. The most current version of this Privacy Policy is always available at this URL.